--- title: Migrating Your Email from Rackspace to Google Workspace description: If your organization is transitioning from Rackspace IMAP to Google Workspace, this guide will walk you through the process --- [Skip to content](https://help.countingworkspro.com/migrating-your-email-from-rackspace-to-google-workspace#main-content) English Show submenu for translations ![CWPRO Logo 2026](https://help.countingworkspro.com/hs-fs/hubfs/CWPRO%20Logo%202026.png?width=300&height=41&name=CWPRO%20Logo%202026.png) Open main navigation Close main navigation - English Show submenu for translations - Go to countingworkspro.com Go to countingworkspro.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.countingworkspro.com/?hsLang=en) 2. [Rackspace Email Set Up](https://help.countingworkspro.com/rackspace-email-set-up?hsLang=en) 3. [Leaving Rackspace](https://help.countingworkspro.com/rackspace-email-set-up?hsLang=en#leaving-rackspace) # Migrating Your Email from Rackspace to Google Workspace ## If your organization is transitioning from Rackspace IMAP to Google Workspace, this guide will walk you through the process If your organization is transitioning from Rackspace IMAP to Google Workspace, this guide will walk you through the process. Moving to Google Workspace allows you to centralize your workflow within the Google ecosystem while keeping your historical email data intact. --- ### **🛡️ Phase 1: Preparation & Requirements** Before the migration begins, please ensure the following items are checked off: - **Account Setup:** Your new Google Workspace user accounts must be created and active. - **Credentials:** You will need a list of all current Rackspace email addresses and their corresponding passwords. - **Storage Space:** Ensure your Google Workspace license (e.g., Business Starter, Standard) has enough storage to accommodate your existing Rackspace mailbox size. - **Cleanup (Recommended):** Delete unnecessary "Junk" or "Deleted Items" in Rackspace before starting to speed up the transfer. --- ### **⚙️ Phase 2: Server Settings** Google’s migration tool will request the following server details to connect to Rackspace: | **Setting** | **Value** | | --- | --- | | **Migration Source** | Other IMAP Server | | **Connection Protocol** | IMAP | | **IMAP Server Address** | secure.emailsrvr.com | | **Port** | 993 | | **Security** | SSL/TLS | --- ### **📥 Phase 3: The Migration Process** Your administrator will handle the technical "pull" of data. Here is what happens during this stage: 1. **Connection Test:** We connect Google’s Migration Service to the Rackspace server using a "Role Account." 2. **Mapping:** We map each Rackspace mailbox to its new Google Workspace counterpart. 3. **Data Transfer:** Google begins copying your emails. - **What Migrates:** All email messages and folder structures. - **What Does NOT Migrate:** Contacts, Calendars, and Tasks (these require a separate manual export/import). 4. **Duration:** Depending on the volume of data, this can take anywhere from a few hours to a few days. **You can continue to use your Rackspace email normally during this time.** --- ### **🏁 Phase 4: The Final Switch (Cutover)** Once the data transfer shows "Complete," we must point your "mail traffic" to Google. 1. **MX Record Update:** We will update your domain’s DNS settings to point to Google’s servers. 2. **Propagation:** It can take up to 24–48 hours for the internet to recognize the change, though it usually happens much faster. 3. **Delta Migration:** After the DNS change, we run one final "Delta" sync. This picks up any last-minute emails that landed in your Rackspace inbox during the transition period. --- ### **⚠️ Critical Notes for Users** - **Password Changes:** Do **not** change your Rackspace password while the migration is in progress, as this will break the connection. - **Large Attachments:** Emails with attachments larger than **25MB** cannot be migrated to Google and may be skipped. - **Folder Labels:** In Google Workspace, folders are called "Labels." Your Rackspace folder structure will appear as Labels in your new Gmail interface. --- ### **📞 Support & Next Steps** Once the migration is finalized, you will log in at[mail.google.com](https://mail.google.com/) using your full email address and your new Google password. - [Getting Started with CountingWorks PRO](https://help.countingworkspro.com/getting-started-with-countingworks-pro?hsLang=en#main-content) - [Signing up with CountingWorks PRO](https://help.countingworkspro.com/getting-started-with-countingworks-pro?hsLang=en#signing-up-with-countingworks-pro) - [Choosing the right CountingWorks PRO plan](https://help.countingworkspro.com/getting-started-with-countingworks-pro?hsLang=en#choosing-the-right-countingworks-pro-plan) - [CountingWorks PRO Pricing](https://help.countingworkspro.com/getting-started-with-countingworks-pro?hsLang=en#countingworks-pro-pricing) - [Building my Website](https://help.countingworkspro.com/getting-started-with-countingworks-pro?hsLang=en#building-my-website) - [CountingWorks PRO Onboarding Process](https://help.countingworkspro.com/getting-started-with-countingworks-pro?hsLang=en#countingworks-pro-onboarding-process) - [CountingWorks PRO 3.0](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#main-content) - [General](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#general) - [MAX AI](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#max-ai) - [Website](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#website) - [Reviews](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#reviews) - [PracticeBot](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#practicebot) - [Social Media](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#social-media) - [Leads](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#leads) - [Subscriber Lists](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#subscriber-lists) - [Newsletters](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#newsletters) - [Campaigns](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#campaigns) - [ClientHub](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#clienthub) - [Appointments](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#appointments) - [Manage Team](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#manage-team) - [AI Agents](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#ai-agents) - [Client View](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#client-view) - [Marketing Library](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#marketing-library) - [Portal 2.0](https://help.countingworkspro.com/portal-2-0?hsLang=en#main-content) - [Getting Started](https://help.countingworkspro.com/portal-2-0?hsLang=en#getting-started) - [Messages](https://help.countingworkspro.com/portal-2-0?hsLang=en#messages) - [TeleAccountant](https://help.countingworkspro.com/portal-2-0?hsLang=en#teleaccountant) - [Clients](https://help.countingworkspro.com/portal-2-0?hsLang=en#clients) - [Social Media](https://help.countingworkspro.com/portal-2-0?hsLang=en#social-media) - [Communications](https://help.countingworkspro.com/portal-2-0?hsLang=en#communications) - [Leads](https://help.countingworkspro.com/portal-2-0?hsLang=en#leads) - [Admin Users and Roles](https://help.countingworkspro.com/portal-2-0?hsLang=en#admin-users-and-roles) - [Website](https://help.countingworkspro.com/portal-2-0?hsLang=en#website) - [eSign](https://help.countingworkspro.com/portal-2-0?hsLang=en#esign) - [Marketing Library](https://help.countingworkspro.com/portal-2-0?hsLang=en#marketing-library) - [Appointment Scheduler](https://help.countingworkspro.com/portal-2-0?hsLang=en#appointment-scheduler) - [Trello](https://help.countingworkspro.com/portal-2-0?hsLang=en#trello) - [Blog Content](https://help.countingworkspro.com/portal-2-0?hsLang=en#blog-content) - [Email Notifications](https://help.countingworkspro.com/portal-2-0?hsLang=en#email-notifications) - [Marketplace](https://help.countingworkspro.com/portal-2-0?hsLang=en#marketplace) - [Cancellation](https://help.countingworkspro.com/portal-2-0?hsLang=en#cancellation) - [Miscellaneous Issues](https://help.countingworkspro.com/portal-2-0?hsLang=en#miscellaneous-issues) - [Portal Client View](https://help.countingworkspro.com/portal-2-0?hsLang=en#portal-client-view) - [2.0 System Performance](https://help.countingworkspro.com/portal-2-0?hsLang=en#2-0-system-performance) - [CountingWorks Learning Center](https://help.countingworkspro.com/countingworks-learning-center?hsLang=en#main-content) - [Virtual Tax Update & Review Conference](https://help.countingworkspro.com/countingworks-learning-center?hsLang=en#virtual-tax-update-review-conference) - [How do I take a course?](https://help.countingworkspro.com/countingworks-learning-center?hsLang=en#how-do-i-take-a-course) - [Passwords and Settings](https://help.countingworkspro.com/countingworks-learning-center?hsLang=en#passwords-and-settings) - [General Information](https://help.countingworkspro.com/countingworks-learning-center?hsLang=en#general-information) - [ClientWhys Connect Tax Forum](https://help.countingworkspro.com/countingworks-learning-center?hsLang=en#clientwhys-connect-tax-forum) - [Big Book of Taxes](https://help.countingworkspro.com/countingworks-learning-center?hsLang=en#big-book-of-taxes) - [Green Portal](https://help.countingworkspro.com/green-portal?hsLang=en#main-content) - [Automated Newsletter](https://help.countingworkspro.com/green-portal?hsLang=en#automated-newsletter) - [eSign](https://help.countingworkspro.com/green-portal?hsLang=en#esign) - [Online Appointments & Reminders](https://help.countingworkspro.com/green-portal?hsLang=en#online-appointments-reminders) - [Client Management](https://help.countingworkspro.com/green-portal?hsLang=en#client-management) - [Improve Your Presence](https://help.countingworkspro.com/green-portal?hsLang=en#improve-your-presence) - [Message Center](https://help.countingworkspro.com/green-portal?hsLang=en#message-center) - [Professional View Portal](https://help.countingworkspro.com/green-portal?hsLang=en#professional-view-portal) - [Tips & Tricks](https://help.countingworkspro.com/green-portal?hsLang=en#tips-tricks) - [Domains](https://help.countingworkspro.com/green-portal?hsLang=en#domains) - [Website Editor Plugins](https://help.countingworkspro.com/green-portal?hsLang=en#website-editor-plugins) - [Website Editor](https://help.countingworkspro.com/green-portal?hsLang=en#website-editor) - [Social Media](https://help.countingworkspro.com/green-portal?hsLang=en#social-media) - [Admin Users and Roles](https://help.countingworkspro.com/green-portal?hsLang=en#admin-users-and-roles) - [Security](https://help.countingworkspro.com/green-portal?hsLang=en#security) - [Leads - Automated Lead Management](https://help.countingworkspro.com/green-portal?hsLang=en#leads-automated-lead-management) - [Communication - Special Announcements](https://help.countingworkspro.com/green-portal?hsLang=en#communication-special-announcements) - [Subscriber Management](https://help.countingworkspro.com/green-portal?hsLang=en#subscriber-management) - [Client Alerts](https://help.countingworkspro.com/green-portal?hsLang=en#client-alerts) - [Greetings](https://help.countingworkspro.com/green-portal?hsLang=en#greetings) - [Portal Client View](https://help.countingworkspro.com/green-portal?hsLang=en#portal-client-view) - [TaxBuzz / CountingWorks](https://help.countingworkspro.com/taxbuzz-countingworks?hsLang=en#main-content) - [TaxBuzz Ai](https://help.countingworkspro.com/taxbuzz-countingworks?hsLang=en#taxbuzz-ai) - [Tools](https://help.countingworkspro.com/taxbuzz-countingworks?hsLang=en#tools) - [Section Heading](https://help.countingworkspro.com/taxbuzz-countingworks?hsLang=en#section-heading) - [Update Your Listing](https://help.countingworkspro.com/taxbuzz-countingworks?hsLang=en#update-your-listing) - [Claim Your Listing](https://help.countingworkspro.com/taxbuzz-countingworks?hsLang=en#claim-your-listing) - [Rackspace Email Set Up](https://help.countingworkspro.com/rackspace-email-set-up?hsLang=en#main-content) - [Leaving Rackspace](https://help.countingworkspro.com/rackspace-email-set-up?hsLang=en#leaving-rackspace) - [General](https://help.countingworkspro.com/general?hsLang=en#main-content) - [System Status](https://help.countingworkspro.com/general?hsLang=en#system-status) - [Announcements](https://help.countingworkspro.com/general?hsLang=en#announcements) - [Billing](https://help.countingworkspro.com/general?hsLang=en#billing) - [Managing My Account](https://help.countingworkspro.com/general?hsLang=en#managing-my-account) - [Domains](https://help.countingworkspro.com/general?hsLang=en#domains) - [Support and Technical Issues](https://help.countingworkspro.com/general?hsLang=en#support-and-technical-issues) - [Email Security and Spam Warnings](https://help.countingworkspro.com/general?hsLang=en#email-security-and-spam-warnings) - [ADA Compliance](https://help.countingworkspro.com/general?hsLang=en#ada-compliance) - [ADP](https://help.countingworkspro.com/adp?hsLang=en#main-content) - [ADP Video Tutorials](https://help.countingworkspro.com/adp?hsLang=en#adp-video-tutorials) - [Profile and Settings](https://help.countingworkspro.com/adp?hsLang=en#profile-and-settings) - [CW Employees](https://help.countingworkspro.com/cw-employees?hsLang=en#main-content) - [Account Basics](https://help.countingworkspro.com/cw-employees?hsLang=en#account-basics) - [Bugs](https://help.countingworkspro.com/cw-employees?hsLang=en#bugs) - [Website Launching](https://help.countingworkspro.com/cw-employees?hsLang=en#website-launching) [![Chill listening crop-3](https://help.countingworkspro.com/hs-fs/hubfs/CountingWorks_Pro_Stacked_180w-(1)a.png?width=83&height=32&name=CountingWorks_Pro_Stacked_180w-(1)a.png "Chill listening crop-3")](https://www.countingworkspro.com/) countingworkspro.com Help Center Copyright © 2026, CountingWorks, Inc.