---
title: How to Add a New Email to a CountingWorks PRO Account
description: To add an additional email address, please send your request to help@countingworkspro.com. The request email should come from the primary account holder on your CountingWorks account. Include the firs
---

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# How to Add a New Email to a CountingWorks PRO Account

To add an additional email address, please send your request to [help@countingworkspro.com.](mailto:help@countingworkspro.com)

The request email should come from the primary account holder on your CountingWorks account. Include the first name and last name and the email address you would like to create.

CountingWorks will create the email for you with the temporary password.

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