--- title: How to setup and utilize PracticeBot description: PracticeBot is a tool that will help to automate common questions and direct users where you feel would be useful. --- [Skip to content](https://help.countingworkspro.com/how-to-setup-and-utilize-practicebot#main-content) English Show submenu for translations ![countingworks-pro-logo](https://help.countingworkspro.com/hs-fs/hubfs/countingworks-pro-logo.png?width=400&height=56&name=countingworks-pro-logo.png) Open main navigation Close main navigation - English Show submenu for translations - Go to countingworkspro.com Go to countingworkspro.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.countingworkspro.com/?hsLang=en) 2. [CountingWorks PRO 3.0](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en) 3. [PracticeBot](https://help.countingworkspro.com/countingworks-pro-3-0?hsLang=en#practicebot) # How to setup and utilize PracticeBot ## PracticeBot is a tool that will help to automate common questions and direct users where you feel would be useful. If you are looking to use PracticeBot to automate responses or direct users to specific pages, please follow the instructions below for setup: 1\. Upon logging into the 3.0 platform, navigate to **PracticeBot**. From there you will want to click on the **Create** button in the top right-hand corner: ![](https://help.countingworkspro.com/hs-fs/hubfs/1-png.png?width=1600&height=773&name=1-png.png) 2\. From there, you will want to fill out all of the required fields to setup the PracticeBot: ![](https://help.countingworkspro.com/hs-fs/hubfs/image-png-Apr-24-2024-07-15-09-4524-PM.png?width=1597&height=765&name=image-png-Apr-24-2024-07-15-09-4524-PM.png) 3. Immediately below the general message that is presented to you when you select the PracticeBot on your website is where you can plug in your first answer and or link to a specific page.  In the example below, we want to link to a specific contact page, so we will go ahead and type in "Contact Us" and select the **Link** button next to it and plug in the link that it directs users to: ![](https://help.countingworkspro.com/hs-fs/hubfs/image-png-Apr-24-2024-07-17-03-0203-PM.png?width=1596&height=773&name=image-png-Apr-24-2024-07-17-03-0203-PM.png) ![](https://help.countingworkspro.com/hs-fs/hubfs/image-png-Apr-24-2024-07-17-52-7869-PM.png?width=1600&height=747&name=image-png-Apr-24-2024-07-17-52-7869-PM.png) 4\. If you would like to place a question in the PracticeBot and supply an answer, use the **Message** button instead of the **Link** button. For this next example, we will go ahead and add a new answer, to do that click on the **+ Add Answer** option: ![](https://help.countingworkspro.com/hs-fs/hubfs/image-png-Apr-24-2024-07-19-09-4094-PM.png?width=1595&height=768&name=image-png-Apr-24-2024-07-19-09-4094-PM.png) 5\. From there, we will go ahead and add in the title of "Office Hours" as we want to let users know the regular office hours for the business. We will then click on the **Message** button to add in the automated message that will be displayed when a user selects that option. ![](https://help.countingworkspro.com/hs-fs/hubfs/image-png-Apr-24-2024-07-19-50-3706-PM.png?width=1594&height=767&name=image-png-Apr-24-2024-07-19-50-3706-PM.png) ![](https://help.countingworkspro.com/hs-fs/hubfs/image-png-Apr-24-2024-07-20-21-5585-PM.png?width=1598&height=774&name=image-png-Apr-24-2024-07-20-21-5585-PM.png) 6\. Once you have completed adding in all of your answers, scroll down and click on the Save button: ![](https://help.countingworkspro.com/hs-fs/hubfs/image-png-Apr-24-2024-07-20-58-5335-PM.png?width=1602&height=767&name=image-png-Apr-24-2024-07-20-58-5335-PM.png) And that is all there is to it! 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