---
title: "Onboarding: Integrating Outlook with CountingWorks PRO"
description: This step-by-step guide walks you through how to connect your Outlook (Microsoft 365) calendar to CountingWorks PRO so appointments sync properly.
---

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# Onboarding: Integrating Outlook with CountingWorks PRO

## This step-by-step guide walks you through how to connect your Outlook (Microsoft 365) calendar to CountingWorks PRO so appointments sync properly.

#### **View our video below and/or follow the step-by-step instructions listed beneath the video.**

<iframe src="https://player.vimeo.com/video/1143646100?badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479" frameborder="0" allow="autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share" referrerpolicy="strict-origin-when-cross-origin" style="position:absolute;top:0;left:0;width:100%;height:100%;" title="CWP Outlook Integration and Setup"></iframe>

---

#### **Step 1: Get Your Outlook Calendar ICS Link**

1. **Sign in to the Microsoft account** that you want to integrate with CountingWorks PRO. 
     - CountingWorks PRO integrates with the **Outlook Web App**, so make sure you’re signing in with the same Microsoft account your desktop Outlook app is synced with.
2. Once signed in, click the **Settings (gear icon)** in the upper-right corner.  
   ![](https://help.countingworkspro.com/hs-fs/hubfs/Outlook-png.png?width=1600&height=201&name=Outlook-png.png)
3. In the settings panel, select **Calendar** → **Shared Calendars**.
4. Scroll down to the **“Publish a Calendar”** section.
5. Select the calendar you want to integrate.
6. For permissions, choose **“Can view when I’m busy.”**
7. Click **Publish**, then copy the provided **ICS link** to your clipboard.
   
   ![](https://help.countingworkspro.com/hs-fs/hubfs/SharedCal-png.png?width=1269&height=731&name=SharedCal-png.png)

---

#### **Step 2: Add the Calendar to CountingWorks PRO**

1. In CountingWorks PRO, navigate to **Calendar** in the left menu.
2. Choose one of the following: 
     - **New Calendar** — to set up a brand new calendar.

![](https://help.countingworkspro.com/hs-fs/hubfs/New%20Cal-png.png?width=1600&height=618&name=New%20Cal-png.png)

---

#### **When creating a New Calendar**

1. Enter a **Calendar Name**.
2. Select the **Website** you want this calendar associated with.  
   ![](https://help.countingworkspro.com/hs-fs/hubfs/NewCal-png.png?width=1600&height=618&name=NewCal-png.png)
3. Add at least one **Service**: 
     - Type the service name into the **Services** field.
     - Click **Add**.  
       ![](https://help.countingworkspro.com/hs-fs/hubfs/Services-png.png?width=1600&height=773&name=Services-png.png)
4. Add a **Team Member**: 
     - Click **Add User**.

![](https://help.countingworkspro.com/hs-fs/hubfs/websites-png.png?width=1600&height=362&name=websites-png.png)

- Fill out each required field.
- Paste the **ICS link** (from Step 1) into the Outlook calendar link field.

![](https://help.countingworkspro.com/hs-fs/hubfs/AddAttendant-png.png?width=763&height=857&name=AddAttendant-png.png)

1. Select the **Service** you created and choose the **Appointment Duration**.
2. Mark the **Appointment Type**.
3. Set your **Availability** by choosing the days and times clients can book. 
     - When you're finished, click **Add**.
4. Choose how many days before an appointment you want clients to receive a **Reminder Email** from CountingWorks PRO.
5. Under **Outlook Calendar Integration**, click **Connect**.
6. Click **Save** to finalize the integration.

![](https://help.countingworkspro.com/hs-fs/hubfs/Reminder-png.png?width=1600&height=704&name=Reminder-png.png)

---

#### **You're all set!**

Your Outlook calendar should now be synced with CountingWorks PRO so all new appointments appear directly on your Microsoft calendar.

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