Subscriber Management
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      Newsletter Subscriber List Maintenance

      The following are instructions for maintaining your subscriber database. This includes unsubscribing a client from your marketing communications, viewing your unsubscribed or bounced emails or permanently deleting a client from the portal.

      Subscribers can be added to your newsletter through the following scenarios:

      1. To unsubscribe a client -

      Click on the Communications tab
      Select Email Lists
      Click All Subscribers
      Click on the Subscribed tab
      Find the client on the list and select Unsubscribe.

       

      2. To view a total list of unsubscribed or bounced emails -

      Click on the Communications tab
      Select Email Lists
      Go to All Subscribers
      Click on the Unsubscribed tab

      3. To view your opens, unsubscribed or bounced emails from a specific marketing communication email -

      Click on the Communications tab
      Click on Newsletters
      Click on the specific newsletter or message title you would like to review.
      Click on the Opens tab to view who has clicked on the message
      Click on Bounces to view the bounced emails
      Click on Unsubscribes to view the unsubscribed emails

       
      4. To permanently delete a client -

      Go to the Client tab
      Select a client
      Scroll down to the bottom of the page and click Settings
      Click the edit button to the right of Status
      Flag the box that reads "delete this client permanently".
      Click Save Changes.