Troubleshooting Issues with the Virtual Conference

Here are a few general troubleshooting steps you can take to solve any issues you may be experiencing with the virtual conference.

No Sound -
Click on the volume level setting on the bottom right corner of the video screen. This may have defaulted to a lower sound level at the beginning of the webcast.

Are your speakers turned on? Are you getting sound from other web sites? Can you hear music on your computer? Are your speakers plugged in and turned on? This is the #1 issue that most people over look.

Drop in Audio or Picture -

This is almost always caused by a lack of memory or cpu resources on your computer. Try closing some open windows so that your computer to allocate more resources to the event. You can also try reloading the event page to reconnect.

Difficulties with the Lesson -

Do you have a fast enough connection to the internet? The virtual conference requires a high speed connection.

Video or Sound is Cutting Out -

This is most likely due to a local internet speed connection issue.

Hearing an Echo -

Close all other browser tabs and windows, you may have a second webinar open somewhere on your system that is creating the echo effect.

Still Having Issues?

Make sure you are not being blocked by a firewall preventing video content or javascript. Some firewalls may have strict restrictions. You may need to try from another computer located somewhere else if this is the case.

Insure your browser (Chrome, Firefox, Microsoft Edge or Safari) is up to date.