Webmail Maintenance Guide: Storage, Signatures, Email Forwarding, Spam Filters, and Changing Passwords

A step-by-step guide to help you efficiently maintain and update your webmail settings.

To access and manage your webmail settings, log in at https://app.rackspace.com. Then, follow the steps below for various maintenance tasks.

1. Check Your Available Storage

• Log in to webmail.
• Click the 3 lines in the upper right corner, next to your name.
• Here, you can view your available storage.

2. Settings Overview

In the Settings section, you can manage the following:

• Set up your email signature
• Set up an auto-reply message
• Set up email forwarding
• Add email addresses to your safe sender list (Safelist)
• Add email addresses to your spam list (Blacklist)
• Change your password (If you cannot log in, please contact help@countingworkspro.com)

3. To Set Up Your Signature

• Click Settings > Composing Email.
• Click the Signatures tab.
• Click Add New Signature.
• Add your signature text and click Save.

4. To Set Up Your Auto-Reply

• Click Settings > Incoming Email.
• Click Auto Reply.
• Add your auto-reply message.
• If needed, select Enable time frame and set the start and end times.
• Click Save.

5. To Set Up Email Forwarding

• Click Settings > Incoming Email.
• Click Forwarding.
• Enter the email address you want to forward your emails to.
• If needed, specify a time frame.
• Click Save.

6. To Manage Spam Settings

• Click Settings > Spam Settings.
• Click Safelist to add email addresses you want to receive emails from.
• Click Blacklist to block unwanted emails.
• Click Preferences to adjust spam handling preferences (e.g., mark as spam or move to trash).
• Click Save.

7. To Change Your Password

• Click Settings > Change Password.
• Enter your new password and click Save.

Note: If you are unable to log in to webmail and need a password reset, please contact help@countingworkspro.com.