Why are my email communications from AOL or Yahoo not working anymore?

AOL and Yahoo recently made changes to their email policies that may affect your email deliverability. AOL and Yahoo published a DMARC policy that tells all other ISP’s to reject any email sent from AOL or Yahoo that did not originate from their own servers. This means that if you use CountingWorks or any other Email Service Provider (ESP) to send an email from an AOL or Yahoo "from" email address your email may not be delivered.

As a best practice we recommend using your domain email for best deliverability and brand recognition. Why would you give free advertising to AOL, Yahoo or Gmail? This also makes it easier for clients to search for your email in their inbox.

If you need assistance in updating your from email address please give us a call at 1.800.442.2477 x4 or email help@countingworkspro.com.