Your Mailbox is Full – How to Free Up Space

To check and manage your mailbox storage, follow these steps:

1. Log in to Webmail

   • Go to https://www.app.rackspace.com.

2. Check Storage Usage

   • Click the three lines in the upper right corner next to your name.
   • This will show your available storage.

3. Free Up Space by Deleting Emails

   • Delete unnecessary emails to free up storage.
   • Important: Emails in the Trash folder still count toward your storage limit.

4. Ensure Emails Are Permanently Deleted

   • Move unwanted emails to the Trash folder.
   • Then, delete them from Trash to permanently remove them.

Important Notes:

• Caution: If your mailbox storage reaches maximum storage capacity messages will not deliver and will be rejected. Email that was rejected will not deliver even after more mailbox space is created. Only new messages will be received after space is created.
• Recovering Deleted Emails: Messages purged from the Trash folder can be recovered for up to 14 days. After that, they cannot be restored.

For more details on recovering deleted emails, see Recover Deleted Email in Webmail.